Terms of service

ELENA NANCU
Owner: ELENA NANCU
Address: Lychener Str. 14
10437 Berlin
Germany
Telephone: +49 15772994459
Email: info@elenanancu.com

Business according to § 19 UStG
Responsible according to § 55 RStV: Elena Nancu
Online dispute resolution in accordance with Art. 14 Para. 1 ODR-VO:

The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/.

GENERAL TERMS AND CONDITIONS OF BUSINESS

  1. The present General Terms and Conditions (GTC) apply to all contracts that are concluded between you as a customer and us as the operator of the elenanancu online shop (http://www.elenanancu.com).
  2. As part of the ordering process, you accept the General Terms and Conditions in the version valid at the time the order is placed. The operator of the online shop and your contractual partner is: Elena Nancu, Lychener Str. 14, 10437 Berlin, Germany. Please contact us at any time with questions, requests and complaints. Email: info@elenanancu.com
  3. You can view these Terms and Conditions at www.elenanancu.com. You can also print out or save this document by using the usual functions of your browser.

CONCLUSION OF CONTRACT

  1. The presentation of goods in our online shop is merely a non-binding invitation to order goods from www.elenanancu.com. It does not yet contain a binding sales offer.
  2. As a customer, you can select products from our range without obligation and collect them in a so-called shopping cart by clicking on the button in the shopping cart. You can then use the Continue to Checkout button in the shopping cart to complete the ordering process.
  3. You make the offer to conclude a purchase contract by clicking on the "Order with obligation to pay" button after completing the order page. You can view and change your order at any time using the shopping cart symbol. Before submitting your order, you can also check and change your information on the delivery and payment modalities again. Required information is marked with an asterisk (*).
  4. You are bound to your order for 7 days, i. H. the contract is binding if we accept your order within this period.
  5. Within 48 hours after sending the order, you will receive an e-mail order confirmation, which does not constitute acceptance of the offer, but merely documents that the order has been received by www.elenanancu.com.
  6. We only accept your offer by submitting the declaration of acceptance. We declare acceptance by sending a shipping confirmation via e-mail.
  7. If your order includes several items, the contract is only concluded for those items that are expressly listed in our shipping and contract confirmation.
  8. Your statutory right of withdrawal remains unaffected by the above regulations.
  9. The contract is concluded in English. The text of the contract (consisting of the order, terms and conditions and shipping and contract confirmation) will be saved by us while maintaining data protection and sent to you by email.

PRICES

  1. The prices stated at the time of the order apply. These prices are prices in euros including the applicable statutory value-added tax.
  2. The goods are free of shipping costs in all European countries. For all other countries, shipping costs will be charged in addition to the prices stated. Shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.

PAYMENT

  1. Payment is via PayPal or credit cards. The delivered goods remain the property of Elena Nancu (owner) until the invoice amount has been paid in full. PayPal: At the end of the ordering process you will be forwarded directly to

PayPal. If you are already a PayPal customer, you can log in there with your user data and make the payment. If you are new to PayPal, you can log in as a guest or create a PayPal account and then confirm the payment. You can pay with PayPal by direct debit, credit card or PayPal yourself. As soon as we have received the payment, usually within a few minutes, your order will be processed immediately. If you return one or more items, the corresponding value of the goods will be credited back to your PayPal account.

DELIVERY

  1. We deliver worldwide.
  2. The delivery takes place with DHL to the delivery address you have specified. You will be informed about delivery times within the respective product description. After the goods have been handed over to the shipping company, you will receive a shipping and delivery confirmation by email as well as a tracking link that you can use to track the shipment.
  3. All orders to a delivery address within Europe are free of shipping costs. For all other addresses we calculate the respective transport costs of DHL.
  4. If the delivery is delayed, we will inform you immediately. Of course, we will give you a new delivery date immediately.
  5. The goods are delivered to the agreed address in accordance with the statutory provisions, i.e. we bear the risk of loss or damage to the goods on the transport route to you.
  6. If we are unable to meet a binding delivery deadline for reasons for which we are not responsible, we will inform you of this immediately, stating the new expected delivery deadline if necessary. If the new delivery period is not acceptable to you or the goods are no longer available within the new delivery period either, both contracting parties are entitled to withdraw from the contract with regard to the goods in question; in this case, we will immediately reimburse any consideration already rendered. The statutory rights of the contracting parties remain unaffected.

RIGHT OF WITHDRAWAL & RETURNS

  1. Cancellation policy: A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
  2. Right of cancellation: You have the right to cancel this contract within fourteen days without giving a reason (hygiene items are non-returnable). The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us (info@elenanancu.com) of your decision to withdraw from this contract by means of a clear statement by e-mail. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
  3. Consequences of withdrawal: If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than that offered by us, have chosen cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

DEFECTS

  1. Your rights in the event of material defects and defects of title are determined by the statutory provisions.
  2. The descriptions of the goods in our online shop and, if applicable, also more detailed manufacturer information and instructions that are delivered together with the goods apply as agreements on the quality. Please take note of such notices before deciding to keep the goods.
  3. We assume no liability for quality information from third parties, in particular from customers in the context of customer reviews published in our online shop or other sales platforms.
  4. We are only liable for damages in accordance with Section 6. Your statutory right of withdrawal and rights from any guarantee declarations that may have been issued separately or attached to the goods remain unaffected.

LIABILITY

  1. We are liable for damages in accordance with the statutory provisions, unless otherwise specified below.
  2. In the event of breaches of duty - for whatever legal reason - we are responsible for intent and gross negligence. In the case of simple negligence, we are only liable for damage resulting from injury to life, limb, health or a material contractual obligation (obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner regularly relies and may rely).
  3. In the event of a simple negligent breach of essential contractual obligations, our liability is limited to the foreseeable, typically occurring damage. For the rest, our liability is excluded.
  4. The above limitations of liability do not apply if we have fraudulently concealed a defect or have assumed a guarantee for the quality of the goods. The same applies to claims by the buyer under the Product Liability Act.

LINKS

  1. Insofar as we offer links to other websites, we expressly draw your attention to the fact that these are third-party contents for which we cannot assume any liability. The linked pages were checked for possible legal violations at the time they were linked, but no such violations were recognizable. However, ongoing monitoring of the linked pages without concrete evidence is not reasonable. If we become aware of legal violations, we will of course remove the corresponding links immediately.
  2. Content protected by copyright, in particular images, texts, designs, etc., may not be used without our prior written consent, and in particular may not be duplicated or published in any other way.

CHOICE OF LAW & JURISDICTION

  1. The law of the Federal Republic of Germany applies to these GTC and the contractual relationship with you, excluding substantive uniform law, in particular the UN Sales Convention on the international sale of goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the state in which you as a consumer have your habitual residence, remain unaffected.
  2. The statutory provisions apply to the place of jurisdiction.